Hotpool Instant Water Heater
Warranty Terms & Conditions

(Applies only to Hong Kong SAR)

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1. With the purchase of electric storage water heater, the comprehensive warranty period will begin where Hotpool Industries Ltd. will provide on-site rectifications to any manufacturing defects free of charge, given that such defect is reported to our Customer Service Department within two year from the date of purchase.
    

2. Application for two year on-site warranty must be completed and returned to Hotpool Industries Ltd. via fax, e-mail, or post, within 14 days of purchase.  The warranty will become effective after the receipt of the application, without any confirmation notice or written documents in return.
    

3. The one year comprehensive warranty only limits to the heating element and electrical parts. Hotpool Industries Ltd. reserve the rights to choose to repair or replace each faulty components subject to the evaluation of Hotpool Industries Ltd. service and maintenance crew.
    

4. If a product or part is discontinued or out of stock at the time of repair, maintenance or replacement, Hotpool Industries Ltd. has the option to repair or replace the covered product with the same model or like kind, specifications and quality at Hotpool Industries Ltd. sole discretion.
    

5. Hotpool Industries Ltd. reserve the rights to choose to provide on-site or workshop repairing service. And Hotpool Industries Ltd. will not provide water heater borrowing service.
    

6. After the two years comprehensive warranty, all inspection, rectification, transportation, and installation costs will be charged to the customer. 
   Charges Information (Charges can change without prior notice):
   Warranty Period Expired Charges:
   Charges for Service out call / Inspection                                                                             :HK$550     per call per unit
   Assembly and disassembly Transportation charges                                                            :HK$300 up per call per unit
   Spare part charges                                                                                                                 :by individual quotation
   Within Warranty Period / Warranty Expired Charges:
   Outlying Island & Registered Area extra charges                                                                :HK$300    per call per unit
   (eg:Cheung Chau, DBay, Ta Ku Ling, Sha Tau Kok, Restricted Area etc.) 
   Special area surcharges (eg: Ma Wan, Tung Chung, Park Island,                                       :HK$150up per call per unit
   Wai Village  or the transportation is not available, the area to be walked, etc.)
   Stair case Service Fee (No Lift provided)                                                                              :HK 30up  per floor per unit 
   Other charges                                                                                                                         :by individual quotation                                                                                                                           

7. Customers who enrolled in our Warranty Extension Plan for Appliance* can be exempted from the above mentioned charges.*For details on Warranty Extension Plan for Appliance, please contact our Customer Service Department.
    

8. Under no circumstances shall coverage extend to any loss or damage to a person or property for any loss of profit, incidental, contingent, special or consequential damages or any direct or indirect loss.
    

9. This warranty does not include and will be voided if:
   a.  Damages resulting from improper installation or abnormal usage.
   b.  The water heater has been inspected or repaired or being tampered with/
        by any unauthorized person.
   c.  Non-standard parts and/or accessories are installed and/or used with the water heater.
   d.  Failed to produce a valid sales invoice or warranty card.
   e.  Original invoice and / or installation and operation manual are altered or modified.
   f.   The water heater is for commercial use.
   g.  The serial number on water heater body is removed or altered.
    

10. All walk-in requests for water heater repair or replacement service at our Customer Service office are subject to inspection and testing charges.

 

In case of any disputes, Hotpool Industries Ltd. reserves the right to make the final decision.

Where this disclaimer is available in English, the Chinese version is the governing version and shall prevail whenever there is a discrepancy between the two versions.